Just bought my second Hewitt custom built bike, a tourer. Paul is obviously very experienced and gives balanced advice and clear guidance. He deals with professional cyclists as well as relative novices (that’s me). He will try his best to obtain any product for you to meet your requirements. Paul is attentive to customer needs, approachable and easy to deal with. The final product is first class. I have no regrets and had no snags; notwithstanding the after sales service is excellent. The mechanics, who I was allowed to observe and ask questions of, as my tourer was assembled are enthusiastic, adept and exact. The bike fitting process is methodical and the outcomes well documented. Pricing and costs are transparent throughout. From a customer perspective the whole process was a pleasure and I can recommend Hewitt cycles unreservedly.
8th April 2013